Please read the information below carefully to help you troubleshoot any issues you're having with signing the contract.
Please make sure that you've clicked on the link in the email invitation sent to your own personal email address. The email you receive contains a unique signing link for you and only you. All residents and guarantors on the application will receive their own email invitation containing a unique link to sign the contract, so you should not share your invitation with anyone else.
Please try to use your own personal device to sign the contract. If you're sharing a device with someone else who is also signing the contract, each user will need to log in, using their own login details, sign the contract, and then log out of the system so that the next user can login. If the first user hasn't signed out, the system will think that the next user has already signed the contract.
If your email invitation appears to have expired, you'll need to contact the property manager via the Residently app. Go to Support > Create new message > Contracts/Move in > Queries about your contract. Ask the property manager to resend the email invitation to sign the contract.
If you're still having technical issues please chat to Clara or request further assistance in the conversation thread and send us screenshot of where you're getting stuck.