If you're trying to pay the holding deposit but an error message is being displayed ('An error occurred while processing your card'), please refresh the app and make sure you have a stable internet connection before attempting to submit your card details again. Please make sure that your card is valid and that you have sufficient funds in your account to make the payment. You may wish to try using a different debit or credit card. Please make sure that you've entered your card details correctly.
If you're still having trouble submitting your card details, please request further assistance via Clara and send us a screenshot of where you're getting stuck.
If you have any queries about the holding deposit itself, please contact the property manager directly via the email at the bottom of your offer invitation.