If you're trying to pay the holding deposit but an error message is being displayed ('An error occurred while processing your card'), please refresh the app and make sure you have a stable internet connection before attempting to submit your card details again. Please make sure that your card is valid and that you have sufficient funds in your account to make the holding deposit payment. Please make sure that you've entered your card details correctly. If you have any queries about the holding deposit, please contact the property manager via the Residently app. Go to Support > Create new message > Rent/Payments > Holding deposit.
I am having difficulties submitting my card details to pay the holding deposit, what should I do?
