Help Centre

Yes, you can save your application and complete it later. All the details and documents you upload will be saved to your application, so you can come back and complete it later. Please make sure th...

You can view maintenance issues that you've logged in Fixflo from the Residently app. Open the Residently app and go to Support Click View messages Click on a message to view the title/description...

Please contact the property manager directly via email to get a copy of the offer you submitted. Their email address can be found at the bottom of all the emails you've received from us.

If you're employed, you should try to upload both payslips and bank statements. If you've recently started a new job or are due to start in the near future, you won't have received any payslips yet...

Please upload all the relevant documents, including bank statements, payslips, tax returns, etc., regardless of whether they show your married name or maiden name. Please upload a photo of your pas...

Your net monthly income is your monthly income minus tax and National Insurance. If you're not sure what your net monthly income is, please enter an estimated figure so that you can proceed with yo...

You may be having trouble making rent payments in the app because the card you're using may be invalid. Please make sure that your card is valid, and that you've entered the account number and sort...