Support Centre

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Latest activity by Support Centre
  • Support Centre created an article,

    Do guarantors need references?

    Yes, if you're a guarantor and you're employed, you'll need to provide bank statements and payslips, or an employment contract, along with referee details so that Let Alliance can verify your incom...

  • Support Centre created an article,

    How can I edit the tenant break clause option?

    If you'd like to change the tenant break clause option, please contact the property manager via the Residently app. If you're at the referencing stage, go to Support > Create new message > Request ...

  • Support Centre created an article,

    How do I get updates on my offer?

    Once you submit your offer, the property manager or owner will review your offer. It may take up to 5 working days before you receive an email confirming the outcome. You can contact the property m...

  • Support Centre created an article,

    How do I change the rent share?

    The lead resident is asked to specify the share of rent for each resident before submitting the application. You should enter the individual amount for each resident, or click Split equally to shar...

  • Support Centre created an article,

    Can I change the lead resident?

    Yes, you can change the lead resident. The lead resident is responsible for submitting the offer form. This resident is usually the most responsive, which is why they are nominated the lead residen...

  • Support Centre created an article,

    Why haven't I received an email inviting me to upload details and documents for referencing yet?

    You'll receive an email invitation to upload details and documents for referencing once your offer has been approved. If you haven't received an email invitation yet, your offer is still being revi...

  • Support Centre created an article,

    Is there a telephone number I can call to get in touch with Residently?

    There isn't a telephone number you can call to get in touch with Residently. The quickest and easiest way to get in touch with us is via Chat. If you have any questions about your application, you ...

  • Support Centre created an article,

    What counts as proof of address?

    The following count as proof of address: Utility bills Tenancy agreement (AST) Driving licence Passport Bank statements Payslips  

  • Support Centre created an article,

    What should I submit if my recent tax return isn't available yet?

    If your most recent and relevant tax return isn't available yet, please upload the most recent tax return you have to hand. If you don't have any tax returns available at all, you can submit a P60 ...

  • Support Centre created an article,

    What details should I submit if I'm pregnant and due to give birth to my child during the tenancy?

    If you're currently pregnant and due to give birth to your child during the tenancy, please ensure that you have made the property manager aware of this before you complete your offer. Once your of...