Support Centre

All referencing is carried out by our third-party referencing partner, Let Alliance. If you want to understand why you've failed referencing, you can either contact Let Alliance via the contact car...

It may take a few working days for the property manager to review and approve the referencing reports. Please be patient while they review the information and come to a decision. You'll receive upd...

If you're already a Residently resident and you've applied for another property managed through our platform, you can switch your stay in the app so that you can view your referencing progress for ...

If you'd like to read more about how we handle your data, or you have any concerns about any of the information you're asked to provide in your application, you can read our Privacy Policy here. Yo...

If you would like to add any notes or additional information that explains your current or future financial or employment situation, please write a statement to Let Alliance in a Word document and ...

You will need to provide bank statements that show your full name and address, as well as the account balance and account number. Let Alliance will need to see all payments going into your account,...

We would advise you to contact your bank to see whether you can conduct a bank transfer from your credit card account to make the upfront rent payment.

In the offer form, you're asked to provide your total gross annual income amount. As such, you will need to input your combined income from all jobs or income sources you have. If you have more tha...

In the offer form, you're asked to provide your total gross annual income amount. As such, you will need to input your combined income from all jobs or income sources you have. If you have more tha...

If you've changed your name and it doesn't match what's on your passport or driving licence, please upload both a photo of either your passport or driving licence and a photo of either a deed poll ...