Support Centre

If you have two jobs, please enter information for the job from which you receive most of your combined annual income. Once you've done this, there will be an option to select additional income sou...

You'll need to contact the property manager via the Residently app. Go to Support > Create new message > Request changes to my tenancy.You won't receive a confirmation message but we can assure you...

If you want to send proof of upfront payment to the property manager, please do so via the Residently app. Go to Support > Create new message > Rent / Payments > Upfront payment / move in monies.Yo...

Our referencing partner, Let Alliance, will contact your current landlord soon after you've submitted your paperwork application on the Residently portal.

Please contact the property manager via the Residently app to discuss arrangements for acquiring a pet. You may need to fill in a pet form which will be added to your tenancy agreement. Go to Suppo...

Please contact the property manager via the Residently app to discuss arrangements for acquiring a pet. You may need to fill in a pet form which will be added to your tenancy agreement. Go to Suppo...

Unfortunately, property managers may not respond to messages sent via the app. They may not respond to any emails you've sent them either. If you want to make changes to your stay, such as adding a...

Please provide as much permanent address history as possible. If you've been staying in an Airbnb for less than a month, you shouldn't add the address to your application, assuming that you're on h...

You can't edit your offer after you've submitted. If you've entered any details incorrectly or you need to change any information, please contact the property manager as soon as possible directly v...

All referencing is carried out by our third-party referencing partner, Let Alliance. If you want to understand why you've failed referencing, you can either contact Let Alliance via the contact car...