Support Centre

If you start your new job either before or during the tenancy term, please select 'Employed' as your main income source within the Finances section of your application. You don't need to enter deta...

When you complete the offer form, you'll be asked to enter your card details to make the holding deposit payment. Your card will be charged only if your offer is approved and you wish to proceed wi...

If you don't have your employment contract to hand, please upload a welcome or confirmation letter from your employer that confirms your employment. If you don't have a document of this sort, pleas...

After you submit your offer, the property manager or owner will review it. It may take up to 5 working days before you receive an email confirming the outcome. You can reach out to the property man...

If you have any questions relating to the outcome of your offer, please speak to the property manager. You can contact them directly via the email at the bottom of your offer invitation.

If you notice that the offer details are incorrect and need changing or amending, please contact the property manager directly via the email at the bottom of your offer invitation, or through the R...

If you're trying to pay the holding deposit but an error message is being displayed ('An error occurred while processing your card'), please refresh the app and make sure you have a stable internet...

Additional details and documents must be shared directly with Let Alliance via the Residently app once your application has been submitted. If you need to upload more paperwork, follow the steps be...

There may be a slight delay at the share of rent section in the application, so please wait a few moments before attempting to refresh the page and fill in the rent share fields. You may be experie...

Please make sure that you've entered all the required information in the fields of the application form before you attempt to proceed. If you're trying to click 'Save and continue' but it won't all...